Refund policy

Returns & Exchange Policy

Exchanges
Items may be exchanged within 14 days of purchase, provided they are in their original condition with packaging.

Returns
Our Non-Refund Policy stipulates that returns will be processed as a credit note, valid for 6 months. Please note, we cannot process returns or exchanges online

Process
To initiate a return or exchange, please contact us via WhatsApp at +971507087058 with your order number. Our sales team will guide you through the process of returning the item.

Pre-Order Items
All pre-order items are final sale and are not eligible for return or exchange.

Additional Information
For any further inquiries, please reach out to our customer care team at  hello@maison-faia.com

Exchanges
Items may be exchanged within 14 days of purchase, provided that they are returned in their
original condition and packaging.

Returns
In accordance with our Non-Refund Policy, returns will be processed as a credit note, which will
remain valid for a period of 6 months. Please be advised that we do not offer the option to process
returns or exchanges online.

Process
To initiate a return or exchange, please contact us via WhatsApp at +971 52 324 2854, including
your order number. Our sales team will assist you in the process.

Pre-Order Items
All pre-order items are considered a final sale and are not eligible for return or exchange.

Additional Information
For any further inquiries, please contact our customer care team
Hello@maison-faia.com